Schematic
01
Grow without extra data-entry capacity
More orders no longer automatically mean more retyping.
Process customer orders
without retyping.
Every order email automatically becomes an order for your ERP.
In use at
1Your customer's email
Order 4711 Inbox
M. Berger · Muster Maschinenbau
m.berger@muster-maschinenbau.at
Hi Ms Huber, please deliver the same as last week: 50 pcs bearing 6204 2RS, 200 O-rings 40x3 NBR and 4x collet ER32 12mm. Delivery CW 42, address as always Plant 2.
Order_4711.pdfAttachment
2Order, ready for your ERP
Order proposal
Order 4711- Customer
- Muster Maschinenbau GmbH
- Delivery
- Plant 2 · CW 42
| No. | Item | Qty | Status |
|---|---|---|---|
| 1 | Ball bearing 6204-2RS | 50 | OK |
| 2 | O-ring 40×3 NBR 70 | 200 | OK |
| 3 | Collet ER32 Ø12 | 4 | Review |
2 / 3 lines need no reworkSend to ERP
The product
Every order at a glance. Only the exceptions need your team.
Pondhouse Orderdesk sorts your incoming orders: whatever fits is captured and submitted. Anything unclear goes to your order desk.
Incoming orders
| Status1 | Order | Customer | Lines | Note | Received |
|---|---|---|---|---|---|
| Submitted3 | 4711Muster Maschinenbau GmbH | Muster Maschinenbau GmbH | 3 | Accepted by ERP | Mon 08:12 |
| Review | 4712Beispiel Antriebstechnik AG | Beispiel Antriebstechnik AG | 12 | 2Line 30: item unclear | Mon 08:31 |
| Submitted | 4713Fiktiv Metallwaren KG | Fiktiv Metallwaren KG | 5 | Accepted by ERP | Mon 08:40 |
| Review | 4714Demo Hydraulik GmbH | Demo Hydraulik GmbH | 8 | Delivery date missing | Mon 09:02 |
| Submitted | 4715Testweise Stahlhandel GmbH | Testweise Stahlhandel GmbH | 2 | Accepted by ERP | Mon 09:15 |
| New | 4716Präzisionsteile Süd GmbH | Präzisionsteile Süd GmbH | 7 | reading … | Mon 09:21 |
6 orders today · 2 need review
- Status at a glance
Every incoming order shows up in the list right away.
- The reason is right there
Your team sees why an order needs to be reviewed.
- Done means submitted
Reviewed orders go straight to your order processing.
Reference · in use
Case study
At Meusburger, customer orders are captured automatically instead of being retyped.
Every day, Meusburger receives orders from customers in many countries – in all kinds of formats. Orderdesk reads these orders and prepares the order data for the sales back office.
The system is an integral part of their order entry.
The starting point
Web shop and EDI don't cover everything.
Large customers order in structured formats. Many others still send whatever is convenient – and someone on the order desk reads, searches and retypes every one of those orders.
The effort lies in matching and transferring – line by line.
For management
Handle more orders – without more data entry.
Together, we work out how much can be automated for you, using your real orders. The goal:
Schematic
02
Your team serves customers, not forms
Experienced people take care of queries, special cases and advice.
Schematic
03
Fewer backlogs during peaks and holidays
Monday peaks and absences slow down order entry less.
How it works
From inbox to finished order proposal.
Orderdesk works with the mailbox your orders already arrive in today. Your customers don't have to change a thing.
01 · Intake
An order arrives
An email with PDF, Excel or free text, in your existing mailbox.
02 · Capture
The data is extracted
Customer, line items, quantities, prices, dates and addresses – structured.
03 · Exceptions
Your team decides
Unclear lines are flagged. Everything else is ready right away.
04 · Handover
Into the ERP
Reviewed order data reaches order processing through your existing channel.
No change for your customersOrders keep arriving just as before.
Your team stays in controlApproval before anything goes to the ERP.
Hosted in the EUDedicated setup on request.
Who it's for
Not for everyone – but made for exactly this case.
Less suitable
- Almost all orders already come in via EDI or a portal
- Mainly a few individually engineered project orders
- You're looking for general document capture
Does this apply to your company?
- Manufacturer or technical distributor with a large product catalogue
- Orders arrive daily by email, PDF or Excel
- Your order desk enters these orders by hand today
Great conditions
This is exactly what Orderdesk is built for.
Self-assessment · no guarantee
Fewer people retyping orders.
Your best people for your customers.
Your order desk gets time back for the work that takes experience: queries, special cases and customer care.
Getting started
Start small, with your real orders.
No big IT project up front. You see early on what actually works for you.
Step 1
30-minute call
We show you the workflow at Meusburger and talk about how orders reach you today.
No obligation
Step 2
Test with your orders
We process a selection of your real orders and show you the result line by line.
Scope by agreement
Step 3
Pilot in live operation
One order inbox, one handover channel into the ERP. Then you decide based on real results.
Clearly scoped
Book a call
How many of your orders is someone still retyping today?
In 30 minutes, we'll walk you through the workflow and work out together whether it fits your orders.
Andreas Nigg
Pondhouse Data · Vorarlberg, Austria